Ordering Info

Our products are hand made and the majority are sewn custom.  Custom order turnaround time is approximately seven working days.  You will receive a notification with a tracking # when your order ships.  Products are are in stock and ready to ship will ship within one business day.  If you place a custom order and also purchase items that are in stock and ready to ship, the entire order will ship together.

If you've placed an order which hasn't shipped yet and would like to add to that order, please contact us with the items and quantities you'd like to purchase and we will send you an invoice.

Canceling an Order

 If you need to cancel your entire order, there will be a $10 cancelation fee.  There is no charge for changing an order.

Seconds

Items marked as seconds have minor cosmetic issues that will not affect functionality or durability.  Seconds are NOT used pads.

"Seconds" is a catch-all title for any pad that:

• fell 1/4" short of its approximate length..
• had a backing fabric crimp under the foot of the machine.
• had a slightly uneven shape.
• had a minor imperfection in any fabric that wasn't noticed until final inspection.

Most people tell us that they cannot determine why the product was a second.  Purchasing seconds is a great way to try our pads at a discounted price.

Discount Codes

Only one discount code may be used at a time.  Code may be entered on the "Customer Information" page in checkout.  Code must be entered exactly as written.

Shipping

Orders ship USPS Priority.  We use Priority packaging and all orders ship from our company name, Mom and Me Creations, which ensures that your order is always discreet.  

US Shipping rates are below.

International Shipping

We do ship internationally using USPS Priority mail.  Shipping is assessed at checkout by location.   Most small to medium orders can be shipped in a padded flat rate envelope with rates as follows.

Orders up to $100USD rates are as follows.

Canada:  $25 

All other countries +/- $35

If you are seriously considering a purchase and your shipping costs are quoted higher than the above, leave items in your shopping cart after entering your address info. Then, please contact us for a shipping quote.  Often, we can squeeze a fair amount of pads into a padded flat rate and our shipping calculator doesn't always account for that.

Returns

Due to the nature of our products, we do not allow returns or exchanges.   If you are new to cloth products, please try a few items before making a large purchase to ensure that our products will work for your needs.  

Warranty

We warranty all items EXCEPT items sold as "seconds" in our cloth pad line for two years from purchase date and will repair or replace any pad that does not hold up to our high standards.   Please contact us immediately if there is concern.